FAQ
HOW CAN I CREATE AN ACCOUNT AT LYVEM?
You can easily create your own account at LYVEM by creating a username and password to the site. We recommend that you use your e-mail address as username, to make it easy to remember. If you don’t have an e-mail address you can create your own username.
I FORGOT MY PASSWORD/ USERNAME - CAN YOU HELP ME?
If you forgot your password, just click the ‚LOST YOUR PASSWORD?‘ link and we will send you an e-mail with informations on how to reset your password.
WHICH PAYMENT METHODS CAN I USE?
When shopping at LYVEM.COM you can choose between different payment methods: CREDIT CARD, PAYPAL, ADVANC PAYMENT, KLARNA, PAYMENT ON DELIVERY.
More informations about our payment methods can be found HERE.
WHERE CAN I FIND YOUR BANKING INFORMATION?
RECEIVER: LYVEM GesbR
IBAN: AT89 2033 3000 0016 5068
BIC: SPRHAT21XXX
PLEASE QUOTE YOUR ORDER NUMBER IN YOUR PAYMENT.
WHAT ARE THE SHIPPING COSTS?
ALL ORDERS ARE SUBJECT TO A DELIVERY CHARGE OF 7,90 EURO (INTERNATIONAL DELIVERY), REGARDLESS OF THE SIZE AND WEIGHT OF YOUR PACKAGE.
WHERE DO YOU SHIP TO?
HOW LONG DOES DELIVERY TAKE?
CAN I RETURN AN ITEM?
YOU CAN READ OUR TERMS OF RETURN & EXCHANGE UNDER „SHIPPING & RETURNS“.
WE HOPE WE HAVE ANSWERED A FEW OF YOUR FAQ’S. IF YOU HAVE MORE QUESTIONS FEEL FREE TO WRITE US AN EMAIL TO OFFICE@LYVEM.COM OR USE OUR CONTACT FORM. WE TRY TO ANSWER YOUR QUESTIONS AS SOON AS POSSIBLE.