PAYMENT is required before we ship our order within 24 hours.

After receiving your delivery confirmation, your order will be delivered within 3 to 7 workdays.

LYVEM delivers to the following countries:

AUSTRIA, BELGIUM, BULGARIA, GERMANY (except HELGOLAND and BÜSINGERN), DENMARK (except FAROE and GREENLAND), ESTONIA, FINLAND (except ALAND), FRANCE (except OVERSEA TERRITORIES), GREECE, IRELAND, ITALY (except CAMPIONE D’ITALIA, LIVIGNO, SAN MARINO, VATICAN CITY STATE), CROATIA, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALTA, MONACO, THE NETHERLANDS (excluding OVERSEA TERRITORIES), NORWAY, POLAND, PORTUGAL (excluding AZORES AND MADEIRA), SWEDEN, SLOVAKIA, SLOVENIA, SPAIN (excluding CANARY ISLANDS, CEUTA AND MELILLA), CZECH REPUBLIC, HUNGARY, UNITED KINGDOM (excluding OVERSEAS TERRITORIES)

If your country is not listed here please get in touch with us via e-mail to hello@lyvem.com

We will get back to you ASAP.

DOMESTIC SHIPPING FEE is 6.00 EUR (AUSTRIA)

INTERNATIONAL SHIPPING FEE is 13.00 EUR (except GERMANY 10.00 EUR)

LYVEM GUARANTEES THAT WE TAKE BACK EVERY ITEM, PROVIDED THAT ALL ITEMS ARE RETURNED IN THE SAME CONDITION THEY WERE IN UPON YOUR RECEIPT. THIS MEANS THE ITEM SHOULD NOT HAVE BEEN DAMAGED, SOILED, WASHED, ALTERED ODER WORN (OTHER THAN TO TRY THE ITEM ON). PLEASE NOTE THAT THE ITEMS MUST BE IN THEIR ORIGINAL CONDITION.

IF YOU WISH TO RETURN YOUR ORDER, PLEASE CONTACT LYVEM BY USING OUR CONTACT FORM OR VIA MAIL TO orders@lyvem.com. YOU WILL GET ADDITIONAL INFORMATION ABOUT THE RETURN PROCESS.

PLEASE NOTICE THAT THE SHIPPING FEES FOR THE RETURN HAVE TO BE PAID BY THE COSTUMER.

 

YOU HAVE 14 DAYS TO DECIDE WHETER IF THE ITEM YOU CHOOSED IS THE RIGHT ONE FOR YOU.

IN CASE YOU WOULD LIKE TO EXCHANGE YOUR ITEM(S) IN DIFFERENT COLOURS OR SIZE YOU HAVE TO PLACE A NEW ORDER.

YOU CAN FIND OUR TERMS OF RETURNS UNDER “RETURNS”.

LYVEM GUARANTEES A FULL REFUND, PROVIDED THAT ALL ITEMS ARE RETURNED IN THE SAME CONDITION THEY WERE IN UPON YOUR RECEIPT. THIS MEANS THE ITEM SHOULD NOT HAVE BEEN DAMAGED, SOILED, WASHED, ALTERED OR WORN (OTHER THAN TO TRY THE ITEM ON). PLEASE NOTE THAT THE ITEM(S) MUST BE IN THEIR ORIGINAL CONDITION.

WE WILL PROVIDE A REFUND ATTEMPTING TO USE THE SAME METHOD USED TO MAKE THE PAYMENT AS SOON AS POSSIBLE AND AT THE LATEST WITHIN 14 DAYS OF RECEIVING YOUR NOTICE OF RETURN, PROVIDED WE HAVE RECEIVED THE ITEMS OR EVIDENCE YOU HAVING SENT BACK THE ITEMS IN ACCORDANCE TO OUR RETURN POLICY. ANOTHER PAYMENT METHOD MAY BE USED FOR THE REFUND, PROVIDED THAT YOU CONSENT TO SUCH CHANGE; IN ANY CASE THIS WILL NOT GENERATE ANY ADDITIONAL CHARGES.

SHIPPING AND DELIVERY FEES WILL NOT BE REFUNDED.